There are several reasons why an account may become closed:
1. No activity. The most common reason is that the account was
closed for being inactive (no logins/activity) for a long period of time
– from 3 moths and more. Such accounts get deleted, if there are no
funds on the balance, and they cannot be restored. You are free to
register a new account. (provided there are no other active accounts
registered by you on the Platform)
* The email cannot be reused. You would need to use a different email address.
2. Deleted by the owner. If there are no funds on the balance, such
accounts cannot be restored. As in previous case, you can simply make
sure there are no other active accounts registered by you on the
Platform, and create a new one.)
* If
you have deleted your account yourself by mistake, and there are funds
on its balance – please contact support for details (using the
«Contacts» form on the main page of the website). The operators will
check and see if the account can be restored.
If it’s possible to restore the account, you will be asked to provide
A high-resolution photo of yourself
(selfie) on which you are holding your document for identification (your
passport or national ID will do) along with a sheet of paper with the
name «CapitalTradeSphere» written on it by hand, current date and your signature.
Your face, body and both arms must be visible. The details of the
document should be clear and readable.
Screenshots of the receipts for deposits
in that account (a bank statement or detailed receipts from the payment
system you used for depositing will do).
3. Duplicated accounts. It’s only allowed to have one active account on
the Platform. If other accounts registered by the same person are
detected they may be deleted with no warning (c 1.30 of the Service
Agreement).
4. Deleted for violation of the Service Agreement. The owner gets notified on the details of
violation, and the possibility of refund, and if applicable, is asked to
provide the required documents.)
* In
case of automatic detection of violations (e.g. using automated trading
software) – the Company reserves the right not to notify the owner in
advance. (You may contact support via the “Contacts” form at the bottom
of the website’s front page for details and refund (if applicable). We
remind you that all statutory documents (Service Agreement and its
annexes) are publicly available and can be revisited at any time on the
Company’s website.
